How to Register for Online Services

Please note – this service is available for over 16’s only

Present at surgery with photographic identification
Receptionist prints username and password
Access the Abbey House medical practice website
Select On-line services
Enter username and password

Process for patients to access on-line prescriptions

Select MEDICATION
Select MEDICATION (second screen)
Select EXISTING MEDICATION or MAKE CUSTOM REQUEST (enter details)
Select REQUEST MEDICATION
Select the medication you require
Print out summary for your own records if required
Request sent to practice for actioning
Available for collection in 2 working days of receipt

Process for patients to access “Their Summary Care Record”

Select MY SUMMARY PATIENT RECORD
This will allow you to view details of any medication, allergies, and sensitivities recorded.

Process for patients to access on-line booking of telephone appointments*

Select BOOK APPOINTMENT
Choose the time period you require a telephone appointment
Look down the list and select View Appointments for the day and GP you want to phone you back
Select the time you want the GP to call you by clicking Book
In the Reason box, please type the phone number you want the GP to call you back on
Click Book Appointment
You will get a confirmation which you can print if required to help you remember

Process for patients to access on-line booking of face to face appointments*

Select BOOK APPOINTMENT
Choose the period of time you would like to request a face to face appointment
Look down the list and select View Appointments for the day you want to see your own GP
Select the time you want to see your GP by clicking Book
In the Reason box, you may type a brief comment, but this is not compulsory (please note this can be viewed by staff at the Practice)
Click Book Appointment
You will get a confirmation which you can print if required to help you remember

Process for patients to access on-line cancelling of appointments

Select MY FUTURE APPOINTMENTS
Select Cancel for the appointment you no longer require
Confirm by clicking Cancel this Appointment
You will get a confirmation that the appointment has been cancelled

* Please ensure you are booking the right type of appointment for your needs. We offer both telephone consulting as well as face to face consulting – this will be indicated in two places during the booking process (1) under “slot type” and (2) under “appointment type”. It will also show up on your booking confirmation. If you are booking a telephone consultation, it is imperative that you put your telephone number in the “reason box” as indicated in the instructions above.

View our IT Statement of Intent to find out more about the future of our online services...

Patient Notice

Please be aware that when using a shared computer patients will need to exit the browser prior to logging out of the system.

Continue to Online Appointments