Abbey House Surgery
Tel: 01327 877770
Out of Hours: 111
Tel: 01327 877770
Out of Hours: 111
Wherever possible please try to call between 11am & 2pm for all prescription queries, please note we cannot take requests for repeat prescriptions over the phone.
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018. Calls are recorded for monitoring, training and dispute resolution purposes. The purpose of call recording is to provide an exact record of the call which will:
• Protect the interests of both parties
• Help improve practice performance and best practice
• Help protect practice staff from abusive or nuisance calls
• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it
• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians
• A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.
NHS Nene Clinical Commissioning Group
Francis Crick House
Tel: 01604 651100
Fax: 01604 745375
NHS Commissioning Board
PO Box 16738
Tel: 0300 311 22 33
NHS Complaints Advocacy (VoiceAbility)
Mount Pleasant House
Tel: 0300 330 5454
|Abbey House Surgery, Golding Close
Daventry, Northants NN11 4FE Appointments
|Cancellation Line||01327 708566|
|Monksfield Surgery, 1 Wimborne Place
Daventry, Northants NN11 0XZ
|Urgent Problems, Out of Hours||111|
|Danetre Hospital||01327 708800|
|Danetre Hospital X-ray Direct Line||01327 708804|
|Northampton General Hospital||01604 634700|
|NHS Nene CCG||01604 651100|
|NHS England||0300 311 2233|
|Rugby St Cross Hospital||01788 572831|
|Princess Marina Hospital||01604 752323|
|Walsgrave Hospital||024 7660 2020|
|Sexually Transmitted Disease Clinic||01604 637203|
|Social Services||01327 300567|
|Time to Talk||01327 706706|
Our Useful Email Addresses for Non-urgent Matters page has a complete list of secretarial email addresses and telephone numbers.
For your convenience we are introducing a new method for you to communicate with the surgery. You are now able to use your on-line prescription notes box to consult with the surgery . Clearly write your non urgent request on this form and we will process this along with your medication request. Please do not use this method for Urgent Enquiries.
|Spackman & McKenzie, Abbey House Surgery, Daventry||01327 702617|
|Boots, Bowen Square, Daventry||01327 871540|
|Boots, Ashby Fields, Daventry||01327 300607|
|Boots, London Road, Daventry||01327 702353|
|Day & Night, St Johns Square, Daventry||01327 706320|
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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