CONTACT DETAILS

Abbey House Medical Practice

Abbey House Surgery
Golding Close
Daventry
Northants
NN11 4FE

Tel: 01327 877770
Out of Hours: 111
 

Monksfield Surgery
Wimborne Place
Daventry
Northants
NN11 0XZ

Tel: 01327 877770
Out of Hours: 111

Wherever possible please try to call between 10am & 2pm for all prescription queries, please note we cannot take requests for repeat prescriptions over the phone.

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018. Calls are recorded for monitoring, training and dispute resolution purposes. The purpose of call recording is to provide an exact record of the call which will:

• Protect the interests of both parties

• Help improve practice performance and best practice

• Help protect practice staff from abusive or nuisance calls

• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it

• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians

• A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.

Useful Addresses

NHS Northamptonshire Integrated Care Board
Francis Crick House
Summerhouse Road
Moulton Park
Northampton
NN3 6BF
Tel: 01604 476900
Email: northantsicb.systemcomms@nhs.net

NHS Commissioning Board
PO Box 16738
Redditch
B97 9BT
Tel: 0300 311 22 33
E-mail: nhscommissioningboard@hscic.gov.uk

NHS Complaints Advocacy (VoiceAbility)
Mount Pleasant House
Huntingdon Road
Cambridge
CB3 0RN
Tel: 0300 330 5454
E-mail: nhscomplaints@voiceability.org

Useful Telephone Numbers

Useful Email Addresses for non urgent matters:

Our Useful Email Addresses for Non-urgent Matters page has a complete list of secretarial email addresses and telephone numbers.

Chemists