Appointments Advice
There are now more ways to get in touch with us.
You can now use an online form on our website or via the NHS App to request an appointment. Just answer a few questions, click send, and we will work with you to ensure you get the help that’s right for you. And, as always, you can choose to contact us by phone or by visiting us.
However you choose to get in touch with us, our team will deal with your request in exactly the same way and could result in a face-to-face appointment, a phone or video consultation, or a simple text or email message. These can be more flexible and often mean we can help you sooner.
Urgent appointments
If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Go online to NHS 111 online or call 111.
For life-threatening emergencies, dial 999.
To request an urgent appointment with the Practice for today (during opening hours Monday to Friday):
- phone us on 01327 877770 – Option 1, Monday to Friday (excluding Bank Holidays and Training afternoons) from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- use our online service, Monday to Friday 8am to 5pm. We will usually respond the same day during opening times.
- use your NHS account (through the NHS website or NHS App) and select the “Ask your GP for Medical Advice” button. We will usually respond the same day for those received Monday to Friday 8am to 5pm during opening times.
- phone us on 01327 877770 – Option 1, Monday to Friday from 8am to 6.30pm.
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
We may also signpost you to other services which may be more appropriate for your request, for example your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01327 708566 (automated), or 01327 877770 – Option 1 to speak to our Patient Support Team
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you require a chaperone
- if you have any other access or communication needs
