Coronavirus (COVID-19)

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Please also see our COVID-19 information page

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Welcome to the Abbey House Medical Practice

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Covid-19 Vaccination Clinics

  • The first phase of NHS covid-19 vaccination programme has started

  • When it is the right time people will receive an invitation to make an appointment for their vaccine

  • For most people this will be a text message or letter, either from their GP or the national NHS

  • Please do not contact the surgery / NHS to make an appointment until you get a text message or letter

  • Information on the vaccine is available on the nhs.uk website

Covid Vaccination Clinic - What to expect

Covid-19 Vaccination - What to Expect

 

Covid-19 UPDATE

Firstly we would like to publicly thank all of our wonderful staff who have worked so hard and diligently over the height of the pandemic in order to keep the practice open allowing us to continue to provide a primary care service to the community.

We are working hard to maintain services. Please respect our staff to keep yourself and them safe by following these guidelines:

Do not attend the practice if you have:

  • A temperature
  • A new cough
  • A loss of sense of smell or taste
  • Been in close contact with someone who has tested positive for Covid-19

Do not attend the practice without an appointment:

  • Advise our Patient Support Advisors of these symptoms when booking an appointment
  • Expect delays. Please be patient when calling the practice. You may have to wait longer for a routine appointment. We are limiting future bookings to prevent cancellations if a clinician is unwell or has to self-isolate.
  • Expect to speak with a GP/Clinician via telephone call - if you need to be seen then this will be arranged either face to face or via video consultation.
  • Wear a mask when attending the practice
  • Socially distance within the practice (with exception of examination or procedure)

Do not arrive early for appointments to limit the amount of people in waiting areas

Things you can do to help:

  • Sign up to our online service so you can book an appointment online
  • Use self-care for minor ailments/injuries - Check  the website for more information
  • Avoid calling first thing on Monday morning

 

Find my NHS Number

A new service is now live to help patients find their NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number. 

You can also use this service on behalf of someone else where the name, date of birth and registered home postcode is known. Patients can opt for the number to be sent to them by text, email or letter.

The service is accessible via the link:

https://www.nhs.uk/nhs-services/online-services/find-nhs-number/

 

Please note the patient support office will be closed until further notice.
 

Abbey House Surgery would like to invite you to join DoctorLink

We have been looking at how we can improve access to Practice Services; DoctorLink is our new online service where you can access advice and appointments online.

Registration is simple and you can register here:

DoctorLink

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified time frame (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

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