Welcome to the Abbey House Medical Practice
STAY HOME IF YOU HAVE CORONAVIRUS SYMPTOMS
Stay home and self isolate for 10 days if you have either:
- A high tempertature over 37.8 degrees
- A new, continuous cough
- A loss of, or change to, your sense of smell or taste
Do NOT go to a GP Surgery, pharmacy or hospital.If you feel you cannot cope with your symptoms at home or your condition gets worse or your symptoms do not get any better after 7 days PLEASE USE THE NHS 111 ONLINE CORONAVIRUS SERVICE. Please only call 111 if you cannot get help online.
Our Patient Support Team will be asking questions regarding symptoms prior to booking any appointments. Please bear with us as we are extremely busy at this time and call may take longer than usual.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The current risk to the general public is moderate.
You can help too:
- Always carry tissues with you and use them to catch your cough or sneeze.
- Bin the tissue, and to kill germs, wash your hands with soap and water, or use a sanitiser gel.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
- If you have arrived back from an affected area within the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:
- Stay indoors and avoid contact with other people as you would with flu.
- Call NHS 111 to inform them of your recent travel to the country.
This is the best way to slow the spread of almost any germs, including Coronavirus.
More information including a list of affected areas is avalaible by visiting the gov.uk Coronavirus page
The government have now updated their guidance to wear face coverings in public where social distancing isn't possible. Whilst we have spaced out our waiting rooms to enable social distancing as best we can, we are also asking all patients attending the practice to wear a face covering to help protect themselves and others.Please remember to only visit the practice if you have an appointment, and to come by yourself whenever possible.To find out more on how to wear and make a cloth face covering, please click this link : How To Wear a Face Covering
**Face coverings should not be used by children under the age of 2 or those who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions.**
If you have symptoms of COVID-19 (cough, and/or high temperature, and/or loss of, or change in, your normal sense of smell or taste - anosmia), PLEASE DO NOT VISIT THE PRACTICE - you and your household must isolate at home: wearing a face covering does not change this.
New Patient Registrations & Repeat Prescription Ordering
From Monday 3rd August, we will be reverting back to our usual guidelines regarding prescription ordering and for new patient registrations.
We will no longer take prescription requests over the telephone/verbally – Patients are to order in the usual way (re-order form, systm1 online or via NHS app)
We will no longer be able to take registration forms without ID – We will therefore no longer be able to accept registration forms via the post or via email. Patients are advised to collect a registration form from either surgery OR they can download the necessary forms from our website but must return the forms to reception in person with the required ID.
PLEASE NOTE THE PATIENT SUPPORT OFFICE WILL BE CLOSED UNTIL FURTHER NOTICE. THANK YOU FOR YOUR PATIENCE.
The coronavirus situation is affecting everyone differently. It is important to look after your mental health at this time.Please take time to look on the links for help and advice.
Do I need a Sick Note?
From Friday 20th March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an "Isolation Note" by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a "Fit Note" after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.
Abbey House Surgery would like to invite you to join DoctorLink
We have been looking at how we can improve access to Practice Services; DoctorLink is our new online service where you can access advice and appointments online.
Registration is simple and you can register here:
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified time frame (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
Welcome to our new website
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Other News and Information
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.Patient Group Page
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Self Help Advice and Tools
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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Visit NHS 111
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The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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