Coronavirus (COVID-19)

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Welcome to the Abbey House Medical Practice

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Covid-19 Vaccination Clinics

  • The first phase of NHS covid-19 vaccination programme has started.
  • When it is the right time people will receive an invitation to make an appointment for their vaccine (please be assured that everyone who needs the vaccination will be offered it).
  • Most people will be sent a text message or letter, either from their GP or the national NHS.
  • Please do not contact the surgery / NHS to make an appointment until you get a text message or letter.
  • Vaccinations will be held at local vaccination sites, vaccination centres and hospital hubs.
  • Information on the vaccine is available here

If you require proof of your Covid-19 vaccination status please check the guidance which can be found here. The information will be available on the NHS App from 17 May or you can contact 119 from the same date if you require a letter. Please note that we cannot provide these letters for you. 

Covid-19 Vaccination - What to Expect

Covid-19 UPDATE

Firstly we would like to publicly thank all of our wonderful staff who have worked so hard and diligently over the height of the pandemic in order to keep the practice open allowing us to continue to provide a primary care service to the community. NHS services have a range of measures in place to keep you safe from COVID19 including regular cleaning of patient areas, wearing face masks and social distancing.

We are working hard to maintain services. Please respect our staff to keep yourself and them safe by following these guidelines:

Do not attend the practice if you have:

  • A temperature
  • A new cough
  • A loss of sense of smell or taste
  • Been in close contact with someone who has tested positive for Covid-19

Be expected to: 

  • Advise our Patient Support Advisors of your symptoms when booking an appointment.
  • Expect delays and please be patient when calling the practice, you may have to wait longer for a routine appointment. We are limiting future bookings to prevent cancellations if a clinician is unwell or has to self-isolate.
  • Expect to speak with a GP/Clinician via telephone call - if you need to be seen then this will be arranged either face to face or via video consultation (patient preference as well as access to telephone and internet will be taken into account. If this is applicable to you please contact the practice).
  • Wear a mask when attending the practice.
  • Socially distance within the practice (with exception of examination or procedure).

Do not arrive early for appointments to limit the amount of people in the waiting rooms. 

Things you can do to help:

  • Sign up to our online service so you can book an appointment online.
  • Use self-care for minor ailments/injuries - Check the website for more information.
  • Avoid calling first thing on Monday morning.
  • For minor health concerns visit a local pharmacy. 

Your practice is delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme whilst continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how to best support you, based on your symptoms. Have you tried our online system DoctorLink?

DoctorLink

Abbey House Surgery would like to invite you to join DoctorLink

We have been looking at how we can improve access to Practice Services; DoctorLink is our new online service where you can access advice and appointments online.

Registration is simple and you can register here:

Visit DoctorLink

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified time frame (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

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