Welcome to the Abbey House Medical Practice
Flu Vaccination Clinics
PLEASE NOTE YOU MUST BOOK AN APPOINTMENT TO RECEIVE A FLU VACCINATION - We are not offering any drop in clinics due to the current pandemic.
All appointments must be booked before attending the surgery.
Adult flu vaccination appointments for eligible patients are available to book for weekdays from 5th October 2020
Child fluenz vaccinations for eligible children are available to book for weekdays from 17th September 2020
Please cancel your appointment and do not attend if you are unwell or have any Covid-19 symptoms.
Face coverings are required for all appointments.
Please attend your appointment at the specified time to avoid any crowding.
Please come alone to your appointment if possible.
Firstly we would like to publicly thank all of our wonderful staff who have worked so hard and diligently over the height of the pandemic in order to keep the practice open allowing us to continue to provide a primary care service to the community.
We are working hard to maintain services. Please respect our staff to keep yourself and them safe by following these guidlelines:
DO NOT ATTEND THE PRACTICE IF YOU HAVE:
- A temperature
- A new cough
- A loss of sense of smell or taste
- Been in close contact with someone who has tested positive for Covid-19
DO NOT ATTEND THE PRACTICE WITHOUT AN APPOINTMENT
Advise our Patient Support Advisors of these symptoms when booking an appointment
- Expect delays. Please be patient when calling the practice. You may have to wait longer for a routine appointment. We are limiting future bookings to prevent cancellations if a clincian is unwell or has to self-isolate.
- Expect to speak with a GP/Clinician via telephone call - if you need to be seen then this will be arranged either face to face or via video consultation.
- Wear a mask when attending the practice
- Socially distance within the practice (with exception of examination or procedure)
Do not arrive early fo appointments to limit the amount of people in waiting areas
THINGS YOU CAN DO TO HELP:
- Sign up to our online service so you can book an appointment online
- Use self-care for minor ailments/injuries - Check the website for more information
- Avoid calling forst thing on Monday morning
New Patient Registrations & Repeat Prescription Ordering
From Monday 3rd August, we will be reverting back to our usual guidelines regarding prescription ordering and for new patient registrations.
We will no longer take prescription requests over the telephone/verbally – Patients are to order in the usual way (re-order form, systm1 online or via NHS app)
We will no longer be able to take registration forms without ID – We will therefore no longer be able to accept registration forms via the post or via email. Patients are advised to collect a registration form from either surgery OR they can download the necessary forms from our website but must return the forms to reception in person with the required ID.
PLEASE NOTE THE PATIENT SUPPORT OFFICE WILL BE CLOSED UNTIL FURTHER NOTICE. THANK YOU FOR YOUR PATIENCE.
Abbey House Surgery would like to invite you to join DoctorLink
We have been looking at how we can improve access to Practice Services; DoctorLink is our new online service where you can access advice and appointments online.
Registration is simple and you can register here:
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified time frame (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
Welcome to our new website
Read our news page...
Other News and Information
We currently have a vacancy for a Patient Support Advisor - Visit our recruitment page for full details.
Patient Participation Group
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.Patient Group Page
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